{"product_id":"8-things-we-hate-about-it-how-to-move-beyond-the-frustrations-to-form-a-new-partnership-with-it-9781422131664","title":"8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003e8 Things We Hate About IT: How to Move Beyond the Frustrations to Form a New Partnership with IT\u003c\/strong\u003e by Cramm, Susan. paperback edition. ISBN: 9781422131664.\u003c\/p\u003e\n\u003cp\u003eWhy cant you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. Its frustrating!\n\nHow to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.\n\nStart by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.\n\nCiting case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners perspective, developing a single version of truth, and assuming accountability for IT just as youve done for management of your firms financial and human resources.\n\nBrutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: its a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Harvard Business Review Press","offers":[{"title":"Default Title","offer_id":44966189400117,"sku":"ByrdShop_1422131661","price":26.84,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781422131664_040de579-825a-4c4b-93a6-d860e6ff32da.jpg?v=1778627715","url":"https:\/\/atxbooks.com\/products\/8-things-we-hate-about-it-how-to-move-beyond-the-frustrations-to-form-a-new-partnership-with-it-9781422131664","provider":"ATX Books","version":"1.0","type":"link"}