{"product_id":"a-guide-to-computer-user-support-for-help-desk-and-support-specialists-5th-edition-9781133187820","title":"A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eA Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition\u003c\/strong\u003e by Beisse, Fred. paperback edition. ISBN: 9781133187820.\u003c\/p\u003e\n\u003cp\u003eCurrent or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisses A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a clients specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Cengage Learning","offers":[{"title":"Default Title","offer_id":44958227136565,"sku":"ByrdShop_113318782X","price":29.83,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781133187820_0eec1dcd-448b-4469-ac14-cef1666c3331.jpg?v=1778632799","url":"https:\/\/atxbooks.com\/products\/a-guide-to-computer-user-support-for-help-desk-and-support-specialists-5th-edition-9781133187820","provider":"ATX Books","version":"1.0","type":"link"}