{"product_id":"a-guide-to-service-desk-concepts-9781285063454","title":"A Guide to Service Desk Concepts","description":"\u003cdiv class=\"book-description\"\u003e\u003cp\u003e\u003cstrong\u003eA Guide to Service Desk Concepts\u003c\/strong\u003e by Knapp, Donna. paperback edition. ISBN: 9781285063454.\u003c\/p\u003e\u003c\/div\u003e","brand":"Cengage Learning","offers":[{"title":"Default Title","offer_id":44963054518325,"sku":"ByrdShop_1285063457","price":90.57,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781285063454_523a03f6-dc25-4fac-86b3-504addc18361.jpg?v=1781052120","url":"https:\/\/atxbooks.com\/products\/a-guide-to-service-desk-concepts-9781285063454","provider":"ATX Books","version":"1.0","type":"link"}