{"product_id":"call-center-management-on-fast-forward-succeeding-in-the-new-era-of-customer-relationships-3rd-edition-9780985461102","title":"Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)","description":"\u003cp\u003eCall Center Management on Fast Forward is the most widely read book on contact center\/call center management available today. Trusted for its accuracy  clarity and proven guidance  it has become required reading in organizations around the world. Now  this third edition is updated and expanded to include social media  evolving customer expectations  new performance objectives and metrics  the contact center s evolving role in strategy  and much more! Youll learn how to: Improve customer experiences Build a team equipped with the right know-how Achieve service level with quality Maximize the contact center s strategic value Win top management s support\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":45495977181237,"sku":"ByrdShop_0985461101","price":38.57,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780985461102.jpg?v=1780905164","url":"https:\/\/atxbooks.com\/products\/call-center-management-on-fast-forward-succeeding-in-the-new-era-of-customer-relationships-3rd-edition-9780985461102","provider":"ATX Books","version":"1.0","type":"link"}