{"product_id":"cases-in-hospitality-management-a-critical-incident-approach-9780471686934","title":"Cases in Hospitality Management: A Critical Incident Approach","description":"\u003cp\u003eCases in Hospitality Management: A Critical Incident Approach  Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach  a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry  both positive and negative - and then to describe the organizations response to it. This approach encourages thorough analysis of a prominent issue  thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines  railroads  private clubs  conference centers  travel agents  and restaurants  are included  as are fifteen new cases and a new section on hospitality technology.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":67896188731445,"sku":"ByrdShop_047168693X","price":76.67,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780471686934.jpg?v=1793773258","url":"https:\/\/atxbooks.com\/products\/cases-in-hospitality-management-a-critical-incident-approach-9780471686934","provider":"ATX Books","version":"1.0","type":"link"}