{"product_id":"cases-in-operations-management-building-customer-value-through-worldclass-operations-the-ivey-casebook-series-9781412913713","title":"Cases in Operations Management: Building Customer Value Through World-Class Operations (The Ivey Casebook Series)","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eCases in Operations Management: Building Customer Value Through World-Class Operations (The Ivey Casebook Series)\u003c\/strong\u003e by Klassen, Robert D.. paperback edition. ISBN: 9781412913713.\u003c\/p\u003e\n\u003cp\u003eThe Ivey Casebook Series is a co-publishing partnership between SAGE Publications and the Richard Ivey School of Business at The University of Western Ontario. Due to their popularity in more than 60 countries, approximately 200 new cases are added to the Ivey School of Business library each year. Each of the casebooks comes equipped with instructor′s resources on CD-ROM. These affordable collections will not only help students connect to real-world situations, but will benefit corporations seeking continued education in the field as well.\n\nCases in Operations Management: Building Customer Value Through World-Class Operations is unique in its strong grounding in real-world decisions. The cases are structured into six chapters, each of which offers an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, the Netherlands, Trinidad, Vietnam, and others, in addition to the United States and Canada. These cases continue to illustrate basic concepts while expanding students′ understanding of economic, political, and cultural concerns that must be interwoven into such key areas as process design, quality, and supply chain management.\n\nThe following are represented in this casebook:\nStrong decision orientation of real-world cases Clear development of the link between business processes and customer value Diversity of international case settings Mixture of cases, simulations, and in-class exercises Includes Instructors Resources on CD-ROM with detailed 6-10 page casenotes for each case, preparation questions for students to review before class, discussion questions, and suggested further readings.\nThe IVEY Casebook Series\nCases in Business Ethics\nCases in Entrepreneurship\nCases in Gender \u0026amp; Diversity in Organizations\nCases in Operations Management\nCases in Organizational Behavior\nCases in the Environment of Business\nCases in Alliance Management\nMergers and Acquisitions: Text and Cases\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Sage Publications","offers":[{"title":"Default Title","offer_id":44977852579893,"sku":"ByrdShop_1412913713","price":60.96,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781412913713_0f22f474-7352-45a5-a134-edbf07b030cf.jpg?v=1778700627","url":"https:\/\/atxbooks.com\/products\/cases-in-operations-management-building-customer-value-through-worldclass-operations-the-ivey-casebook-series-9781412913713","provider":"ATX Books","version":"1.0","type":"link"}