{"product_id":"cisco-unified-contact-center-enterprise-ucce-ip-communications-networking-technology-ip-communications-9781587141171","title":"Cisco Unified Contact Center Enterprise (UCCE): Ip Communications) (Networking Technology: IP Communications)","description":"\u003cp\u003eCisco Unified Contact Center Enterprise (UCCE) The complete guide to managing UCCE environments: tips  tricks  best practices  and lessons learned  Gary Ford  Cisco Unified Contact Center Enterprise (UCCE) integrates multiple components and can serve a wide spectrum of business requirements. In this book  Gary Ford  an experienced Cisco UCCE consultant brings together all the guidance you need to optimally configure and manage UCCE in any environment. The author shares in-depth insights covering both the enterprise and hosted versions of UCCE. He presents an administrators view of how to perform key UCCE tasks and why they work as they do. He thoroughly addresses application configuration  agents  scripting  IVR  dial plans  UCM  error handling  reporting  metrics  and many other key topics. Youll find proven  standardized configuration examples that help eliminate errors and reduce downtime  step-by-step walkthroughs of several actual configurations  and thorough coverage of monitoring and troubleshooting UCCE systems. Cisco Unified Contact Center Enterprise (UCCE) is an indispensable resource to help you deploy and operate UCCE systems reliably and efficiently.  Gary Ford has spent more than 13 years designing  deploying  and maintaining Cisco telephony and contact center solutions together with several of the worlds largest systems integration companies  Cisco ATPs  and customers. He was first introduced to contact centers in 1997 while working for British Telecom (BT) as a test engineer tasked with integrating the GeoTel ICR platform into BTs core telephony network. After Cisco acquired GeoTel  Fords role evolved to include broader Cisco contact center and unified communications consulting. He holds a bachelors of engineering degree in computer systems engineering  the status of Chartered Engineer  and several Cisco  Microsoft  and business-related professional qualifications.   Understand the Cisco Unified Contact Center product portfolio and platform architecture  Choose the right single-site  multi-site  or clustered deployment model for your environment  Take a lifecycle services approach to UCCE deployment and application configuration-including preparation  planning  design  and implementation  Implement traditional  current-generation  and next-generation call routing  Master the latest best practices for call flow scripting  Understand UCCEs nodes and distributed processes and build a clean system startup sequence  Design  implement  and deliver unified CM\/IP IVR solutions  Set up and efficiently manage UCCE databases  Make the most of UCCEs reporting tools  Create advanced applications with Data-Driven Routing  Effectively maintain any UCCE deployment  including older versions  Use a best-practice methodology for troubleshooting  and master valuable  little-known Cisco diagnostic tools  This IP communications book is part of the Cisco Press Networking Technology Series. IP communications titles from Cisco Press help networking professionals understand voice and IP telephony technologies  plan and design converged networks  and implement network solutions for increased productivity.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":45651930382389,"sku":"ByrdShop_1587141175","price":155.46,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781587141171.jpg?v=1781845769","url":"https:\/\/atxbooks.com\/products\/cisco-unified-contact-center-enterprise-ucce-ip-communications-networking-technology-ip-communications-9781587141171","provider":"ATX Books","version":"1.0","type":"link"}