{"product_id":"conflict-management-for-managers-resolving-workplace-client-and-policy-disputes-the-josseybass-business-management-series-9780470931110","title":"Conflict Management for Managers: Resolving Workplace  Client  and Policy Disputes (The Jossey-bass Business \u0026 Management Series)","description":"\u003cp\u003eRaines masterfully blends the latest empirical research on workplace conflict with practical knowledge  skills  and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable top shelf book that will assist anyone from the aspiring manager to top level management and leadership in the public  private  and nonprofit sectors. It will also be a fast favorite of professors  trainers  and students of business and conflict management. - Brian Polkinghorn  Distinguished Professor  Center for Conflict Resolution  Salisbury University.  With her broad dispute resolution  teaching  and editing experience  Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private  public  and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers! - Alan E. Gross  senior director  training coordinator  New York Peace Institute After reading an advance copy of Raines impressive book  I cant wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design  public policy disputes  small and large group processes  customer conflicts  conflicts in a unionized environment  and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A must-read for scholars  students  and practitioners interested in organizational conflict. - Neil H. Katz  professor  Conflict Analysis and Resolution  Nova-Southeastern University  Conflict management skills are essential to a managers success. Raines  a leading scholar and practitioner  provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization. - Lisa Blomgren Bingham  Keller-Runden Professor of Public Service  School of Public and Environmental Affairs  Indiana University\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":45495911415861,"sku":"ByrdShop_0470931116","price":121.37,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780470931110.jpg?v=1780903551","url":"https:\/\/atxbooks.com\/products\/conflict-management-for-managers-resolving-workplace-client-and-policy-disputes-the-josseybass-business-management-series-9780470931110","provider":"ATX Books","version":"1.0","type":"link"}