{"product_id":"contact-center-management-on-fast-forward-succeeding-in-the-new-era-of-customer-experience-9780985461133","title":"Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eContact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience\u003c\/strong\u003e by Cleveland, Brad. Paperback edition. ISBN: 9780985461133.\u003c\/p\u003e\n\u003cp\u003eContact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!\u003c\/p\u003e\n\u003c\/div\u003e","brand":"LINGKU","offers":[{"title":"Default Title","offer_id":45254374031413,"sku":"ByrdShop_0985461136","price":52.66,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780985461133_d4b42ae4-b376-4f04-9c6e-364b7845b293.jpg?v=1779958396","url":"https:\/\/atxbooks.com\/products\/contact-center-management-on-fast-forward-succeeding-in-the-new-era-of-customer-experience-9780985461133","provider":"ATX Books","version":"1.0","type":"link"}