{"product_id":"convention-management-and-service-9780866125086","title":"Convention Management and Service","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eConvention Management and Service\u003c\/strong\u003e by James R. Abbey. paperback edition. ISBN: 9780866125086.\u003c\/p\u003e\n\u003cp\u003eThe ninth edition includes discussions of the impact of technology, both as a tool for sales and service, and as a desired amenity for meeting and convention groups. This edition also looks at changing demographics, in particular Millennials; and the increasing influence of meeting planners on a hotels sales and servicing strategies. The textbook includes two new sidebar features, \"More Online\" and \"Worth Watching,\" which encourage students to further explore the books content online through articles, white papers, videos, and educational resources. The book also includes \"Industry Profiles\" and \"Best Practices\" boxes to inspire readers.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Educational Institute of the American Hotel Motel Assoc","offers":[{"title":"Default Title","offer_id":44425937977397,"sku":"ByrdShop_0866125086","price":74.97,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780866125086_4d64f742-83e5-4cd8-b45a-9dcc1fa196b9_e6529c8d-a69c-48f4-9481-d61c48bc322e.jpg?v=1790249279","url":"https:\/\/atxbooks.com\/products\/convention-management-and-service-9780866125086","provider":"ATX Books","version":"1.0","type":"link"}