{"product_id":"demings-14-points-applied-to-services-quality-and-reliability-9780824785178","title":"Deming's 14 Points Applied to Services (Quality and Reliability)","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eDeming's 14 Points Applied to Services (Quality and Reliability)\u003c\/strong\u003e by Rosander, Arlyn Custer. hardcover edition. ISBN: 9780824785178.\u003c\/p\u003e\n\u003cp\u003eApplying W. Edwards Demings authoritative 14 Points to the service industries, this essential guide reveals how to maintain a competitive edge in industry via quality service…emphasizing the importance of safety and zero human error in improving services. Demings 14 Points Applied to Services offers a program for implementing quality control techniques…from evaluating and training workers to setting long-term goals and company-wide policies…and shows how to establish a valid quality service program; eliminate barriers within and among corporate departments; encourage desirable behavior in salespeople, clerks, attendants, and other service personnel; meet customers, demands rapidly and accurately; save time and money by reducing rework; and utilize ideas generated by employees and clients.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"CRC Press","offers":[{"title":"Default Title","offer_id":44949426372661,"sku":"ByrdShop_0824785177","price":62.32,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780824785178_40b01b03-5b44-4170-9e76-08dc9158bb30.jpg?v=1778737644","url":"https:\/\/atxbooks.com\/products\/demings-14-points-applied-to-services-quality-and-reliability-9780824785178","provider":"ATX Books","version":"1.0","type":"link"}