{"product_id":"hardwiring-excellence-purpose-worthwhile-work-making-a-difference-9780974998602","title":"Hardwiring Excellence: Purpose  Worthwhile Work  Making a Difference","description":"\u003cp\u003eFor Bulk order inquiries  please contact huronpublishing@hcg.com Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book  author Quint Studer  CEO of Studer Group  draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since. Studer  a nationally acclaimed educator  coach  and thought leader in healthcare today  is a master storyteller  mixing stories with personal insight  simple tools  and in-depth recommendations on how good organizations can become great ones. Based on Studer Groups Nine Principles  Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership  align organizational values  goals  and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials  market share  and growth. At the core of the journey  he says  is a sense of purpose  worthwhile work and making a difference. When organizations learn how to harness this passion in their employees  they create a success spiral with ever increasing momentum. In fact  Richard L. Clarke  FHFMA  President and CEO of Healthcare Financial Management Association says  Quint Studers Nine Principles of service and operational excellence provide the missing link between people power and strong financials. Its about courageous leadership\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":45965883637813,"sku":"ByrdShop_0974998605","price":21.18,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780974998602.jpg?v=1788372063","url":"https:\/\/atxbooks.com\/products\/hardwiring-excellence-purpose-worthwhile-work-making-a-difference-9780974998602","provider":"ATX Books","version":"1.0","type":"link"}