{"product_id":"help-desk-practitioners-handbook-9780471319924","title":"Help Desk Practitioner's Handbook","description":"\u003cp\u003eYour complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioners Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts  this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel  North Americas most well-known expert on Help Desk support services and training  uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade  including:  Eleven effective listening habits that improve your ability to solve problems  Techniques for increasing the speed and accuracy of problem resolution  Early warning systems and layered strategies for problem control  Tools for reducing calls and eliminating problems before they occur  A simple  step-by-step process for doing cost justifications  Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com\/compbooks\/\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":67904776863797,"sku":"ByrdShop_0471319929","price":49.19,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780471319924.jpg?v=1793852225","url":"https:\/\/atxbooks.com\/products\/help-desk-practitioners-handbook-9780471319924","provider":"ATX Books","version":"1.0","type":"link"}