{"product_id":"hospitality-information-technology-learning-how-to-use-it-9781524917852","title":"Hospitality Information Technology: Learning How to Use It","description":"\u003cp\u003eNew Ninth Edition Now Available! The hospitality industry is quickly becoming automated  leading to greater efficiency  better customer service  and ultimately  increased profits. As a result  it is imperative that a person wishing to enter the hospitality business be familiar with the technology propelling it forward. This book will help you with this task Hospitality Information Technology: Learning How to Use It discusses a variety of information technologies (eg  mobile  cloud computing  self-service  wireless  social media  etc) that are transforming hospitality businesses  with a special emphasis on restaurant and lodging operations. It addresses technical concepts underlying current and future developments in hospitality information technology. Current hospitality applications are described and explained in detail  as well as new ones being developed to take advantage of emerging technologies. Hospitality Information Technology: Learning How to Use It consists of 12 chapters providing answers to the following important questions: How are computer-based information systems used to empower hospitality organizations? What measures can be taken in preventing computer and network failures  optimizing hardware performance  and minimizing security threats? How are restaurant and lodging applications used for enhancing operational efficiency and effectiveness? What are the mission-critical systems in hotels and restaurants? What are the key steps in constructing and operating an accounting information system and ensuring that data and information are reliable  confidential  secure  and available as needed? How are in-room and guest-facing technologies used in hotel environments impacting guest experiences? Why is social media important to hospitality businesses? How can hospitality businesses use technology to gain a competitive advantage? Why it is important that IT projects are managed efficiently and meet the objectives of stakeholders? How are data mining and analytics used for improving decision making in the hospitality industry? What are the steps and considerations when selecting and implementing hospitality information systems? How are emerging technologies influencing and reshaping hospitality business models? Key changes to the ninth edition include: Chapter 1: Information Systems and Technology: Old areas\/new areas addressed include pandemic impact  voice assistant technology  chatbots  virtual agents  artificial intelligence  Internet of Things and Internet of Everything  QR codes  intelligent crowd management  RFID  beacon technology  biometric and contactless technologies  hardware capacities updates (e.g.  RAM  storage: HDD\/SSD  etc.)  monitor technology  3D printer technology  digital signage  mobile apps  wearable technologies  customer feedback technologies (e.g.  HappyOrNot terminals  data visualization  updated figures  etc. Chapter 2: Networks and System Security: Old areas\/new areas addressed include pandemic impact  mesh topology  LiFi  5G networks  WiFi6  update on network components and capacities (e.g.  server types: edge)  business continuity planning  ransomware  network attacks (e.g.  DDoS and IoT)  data breaches  personal information privacy and protection  causes of system failure  passwordless authentication  new photographs\/updated figures  etc. Chapter 3: Restaurant Technology Systems: Old areas\/new areas addressed include pandemic impact  POS hardware\/software  mobile and contactless payment systems  enhanced customer satisfaction  tabletop and self-service technologies  QR codes  online reservation systems  table management systems  integration of systems with third party delivery systems  home delivery and online ordering systems  gift card programs  digital menus  new photographs\/new and updated figures  etc. Chapter 4: Lodging Technology Systems: Old areas\/new areas addressed include hotel loyalty programs  distribution channels (e.g.  booking fees)  direct and indirect channels  etc.)  GDS and OTAs  Blockchain distribution systems  revenue management  baggage handling system  check-in and self-service technologies  new photographs\/  etc.. Chapter 5: Accounting Information Systems: Blockchain accounting technology Chapter 6: Guest Centric Technologies: Old areas\/new areas addressed include pandemic impact  guestroom technology advancements  guestroom control systems  big data to customize and enhance customer experience.  electronic locking technology (e.g.  Mobile Key\/bluetooth Systems)  fire safety and security systems  energy management systems  contactless devices  in-room technology (e.g.  Internet access  Wi-Fi\/5G  IoT devices: smart windows  mirrors  etc.) new photographs\/updated figures. etc. Chapters 9 and 11: Minor updates: Old areas\/new areas addressed include data mining and pandemic  systems evaluation  role of technology  RFP  new photograph  etc. Chapter 7: The Internet and Social media. Old areas\/new areas addressed included Internet usage and growth  I\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":45652687126581,"sku":"ByrdShop_1524917850","price":130.23,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781524917852.jpg?v=1781852417","url":"https:\/\/atxbooks.com\/products\/hospitality-information-technology-learning-how-to-use-it-9781524917852","provider":"ATX Books","version":"1.0","type":"link"}