{"product_id":"how-to-become-a-great-call-center-manager-strategies-and-solutions-for-the-people-in-your-call-centersupervisors-trainers-managers-executives-and-agents-9780966043662","title":"How to Become a Great Call Center Manager: Strategies and Solutions for the People in your Call Center-Supervisors, Trainers, Managers, Executives and Agents","description":"\u003cdiv class=\"book-description\"\u003e\n\u003cp\u003e\u003cstrong\u003eHow to Become a Great Call Center Manager: Strategies and Solutions for the People in your Call Center-Supervisors, Trainers, Managers, Executives and Agents\u003c\/strong\u003e by Coen, Dan. paperback edition. ISBN: 9780966043662.\u003c\/p\u003e\n\u003cp\u003eThe ideal book written directly for call center management.\nA must-read for supervisors, team leaders, managers, trainers and executives.\nAre you ready to manage your call center? The premise of this book is clear. When management understands the human initiative, and creates a roadmap that stresses performance through people, organizations and customers win.\nHow to Become a GREAT Call Center Manager teaches managers to become GREAT at call center supervision, training, coaching and leadership. Includes strategies, worksheets and custom designed outlines for all levels of call center management.\nAfter every section there is a question to probe readers about their thoughts on call center management. And, throughout the book are worksheets to guide call center management and their development. Plus, the book contains 45 \"quick strategies\" for call center managers.\nBecome the best call center manager!\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Brand: DCD Publishing","offers":[{"title":"Default Title","offer_id":45212909797429,"sku":"ByrdShop_0966043669","price":92.11,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780966043662_b7e6066e-ae73-49d8-8aa7-e896e763af0e.jpg?v=1779908960","url":"https:\/\/atxbooks.com\/products\/how-to-become-a-great-call-center-manager-strategies-and-solutions-for-the-people-in-your-call-centersupervisors-trainers-managers-executives-and-agents-9780966043662","provider":"ATX Books","version":"1.0","type":"link"}