{"product_id":"icmis-pocket-guide-to-call-center-management-terms-9781932558005","title":"ICMI's Pocket Guide to Call Center Management Terms","description":"\u003cp\u003eEverything in the call center industry seems to be expandingcontact channels  customer and employee expectations  technology options and the overall role of the call center. With so much growth and expansion  we at ICMI thought it might be refreshing to introduce something small enough to fit inside a busy managers pocket. But dont let the size fool you. While ICMIs Pocket Guide to Call Center Management Terms may be diminutive in nature  it can have a big impact on the knowledge  eloquence and insight of those working in this dynamic profession. With a comprehensivethough compactguide to just about every industry acronym  as well as concise definitions of every term a manager or supervisor should know  this pocket guide aims to promote consistency and clarity in the way that call center professionals worldwide communicate  cooperate and strive to understand this exciting field.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":67929694011445,"sku":"ByrdShop_1932558004","price":99.4,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781932558005.jpg?v=1794198914","url":"https:\/\/atxbooks.com\/products\/icmis-pocket-guide-to-call-center-management-terms-9781932558005","provider":"ATX Books","version":"1.0","type":"link"}