{"product_id":"introduction-to-healthcare-quality-management-second-edition-9781567935936","title":"Introduction to Healthcare Quality Management  Second Edition","description":"\u003cp\u003eIntroduction to Healthcare Quality Management  Second Edition  explains the basic principles and techniques of quality management in healthcare. This second edition features a new chapter devoted exclusively to the use of high-reliability concepts that help organizations achieve safety  quality  and efficiency goals. By using this easy-to-read book  complete with helpful charts and diagrams  your students will examine a range of topics  from measuring performance to creating high-quality services that result in satisfied customers. The book is packed with practical examples and case studies that apply quality concepts and tools to real-life situations. Each chapter contains a list of key words and a glossary to help students understand the vocabulary of healthcare quality management. As an added bonus to this edition  each chapter includes an expanded list of websites to find additional resources to customize and enhance your education. Your students will learn about the following topics: Quality characteristics most important to healthcare stakeholders  including payers and consumers Regulatory mandates and accreditation standards that influence healthcare quality activities Proper techniques for gathering and effectively analyzing healthcare performance measurement data New technology-based services that will improve the patient experience Key tactics and strategies that organizational leaders and improvement project teams must implement to accomplish quality goals Methods for redesigning healthcare processes to achieve more reliable performance Patient safety initiatives that reduce harmful medical errors Resource management activities that improve continuity of care and prevent service over and underuse Organizational factors that affect quality management and performance reliability. Instructor resources include a test bank  PowerPoint slides  and answers to in-book questions. A transition guide is available in the tab above.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":45280450871349,"sku":"ByrdShop_1567935931","price":34.05,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781567935936.jpg?v=1780636781","url":"https:\/\/atxbooks.com\/products\/introduction-to-healthcare-quality-management-second-edition-9781567935936","provider":"ATX Books","version":"1.0","type":"link"}