{"product_id":"keeping-score-9781563273551","title":"Keeping Score","description":"\u003cp\u003eIn Keeping Score  the author contends that metrics must be all-encompassing. They must focus not just on the present  but need to consider the past and future. They also must consider the needs of all participants  including customers  shareholders  and employees. Still one must know exactly what to measure  as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach  this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics  ways to measure employee and customer satisfaction  and methods to track performance and measure quality.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":45666353020981,"sku":"ByrdShop_1563273551","price":24.72,"currency_code":"USD","in_stock":true}],"url":"https:\/\/atxbooks.com\/products\/keeping-score-9781563273551","provider":"ATX Books","version":"1.0","type":"link"}