{"product_id":"performance-measurement-urban-institute-press-9780877667346","title":"Performance Measurement (Urban Institute Press)","description":"\u003cp\u003eLong before reinventing government came into vogue  the Urban Institute pioneered methods for government and human services agencies to measure the performance of their programs. This comprehensive guidebook synthesizes more than two decades of Harry Hatrys groundbreaking work. It covers every component of the performance measurement process  from identifying the programs mission  objectives  customers  and trackable outcomes to finding the best indicators for each outcome  the sources of data  and how to collect them. Hatry explains how to select indicator breakouts and benchmarks for comparison to actual values  and describes numerous uses for performance information. Since the publication of the first edition in 1999  the use of performance measurement has exploded at all levels of U.S. government  in nonprofit agencies  and around the world. The new edition has been revised and expanded to address recent developments in the field  including the increased availability of computer technology in collecting and presenting information  the movement to use outcome data to improve services  and the quality control issues that have emerged as data collection has increased. It is an indispensable handbook for newcomers and an important resource for experienced managers looking to improve their use of outcome data.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":45280093143093,"sku":"ByrdShop_0877667349","price":25.88,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780877667346.jpg?v=1780620490","url":"https:\/\/atxbooks.com\/products\/performance-measurement-urban-institute-press-9780877667346","provider":"ATX Books","version":"1.0","type":"link"}