{"product_id":"service-management-9780071289276","title":"Service Management","description":"\u003cp\u003eBalancing conceptual and applied coverage of all aspects of the management and operation of services  \"Service Management\" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market  written by one of the top authorities on the subject  and it is designed to develop students skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID  as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses  offering varying approaches to the study of service operations. The new edition is designed to develop students skills in both strategic and operational issues pertaining to services.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":67923909705781,"sku":"ByrdShop_0071289275","price":101.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780071289276.jpg?v=1794118831","url":"https:\/\/atxbooks.com\/products\/service-management-9780071289276","provider":"ATX Books","version":"1.0","type":"link"}