{"product_id":"the-call-center-handbook-the-complete-guide-to-starting-running-and-improving-your-call-center","title":"The Call Center Handbook: The Complete Guide to Starting  Running  and Improving Your Call Center","description":"\u003cp\u003eNeed to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting  running and improving your call center. It explains it all: everything that goes into the connection between a company and its customers. From technology primers to details about choosing and using specific products  this handbook is an indispensible guide for the call center manager. Tips for what works and what doesnt. Help with operational problems  like managing people and technology  for without tools call centers fail to thrive. Includes information on switches  IVR  voice processing  call center peripherals  soft- ware  long distance and toll-free services  outsourcing  agent training  monitoring  the internet and disaster prevention.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":44966788497461,"sku":"ByrdShop_1578203058","price":41.91,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781578203055.jpg?v=1770580363","url":"https:\/\/atxbooks.com\/products\/the-call-center-handbook-the-complete-guide-to-starting-running-and-improving-your-call-center","provider":"ATX Books","version":"1.0","type":"link"}