{"product_id":"the-librarians-guide-to-homelessness-an-empathydriven-approach-to-solving-problems-preventing-conflict-and-serving-everyone","title":"The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems  Preventing Conflict  and Serving Everyone","description":"\u003cp\u003eHomelessness is a perennial topic of concern at libraries. In fact  staff at public libraries interact with almost as many homeless individuals as staff at shelters do. Empathy and understanding  along with specific actionable advice thats drawn from experience  makes all the difference in working with this group. In this book Dowd  executive director of a homeless shelter  spotlights best practices drawn from his own shelters policies and training materials. Filled with to-the-point guidance that will help frontline public library staff and managers understand and serve this population better  this resource includes facts about homelessness every librarian should know; debunks widespread myths about these individuals  explaining how they see themselves  what issues they struggle with  and how libraries can shift towards supporting them; shares de-escalation techniques like showing respect  ways to avoid making things personal  and using proper body language; walks readers through dealing with common issues like a sleeping patron  questionable hygiene  offensive behavior  and asking a patron to leave; and advises on how to provide backup to a colleague and when to call the police.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":44985923829813,"sku":"ByrdShop_0838916260","price":104.74,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780838916261.jpg?v=1770877531","url":"https:\/\/atxbooks.com\/products\/the-librarians-guide-to-homelessness-an-empathydriven-approach-to-solving-problems-preventing-conflict-and-serving-everyone","provider":"ATX Books","version":"1.0","type":"link"}