{"product_id":"the-ostrich-effect-9781138023512","title":"The Ostrich Effect","description":"\u003cp\u003eThe Ostrich Effect goes beyond the typical \"how to\" approach of most books that deal with difficult conversations at work. It aims to teach the reader what conversations to have  and when to have them  in order to solve destructive problems that occur in the workplace. Like the proverbial ostrich with its head in the sand  people often avoid confronting small issues at work  but  if avoided  these issues will escalate and inevitably wreak havoc. Drawing on a combination of social science research and Kahns practical experience as an organizational psychologist  the book examines the micro-processes that underlie the way in which these problems develop and flourish. These micro-processes are tiny  fleeting  and hardly noticeable  but when they are identified  something startling becomes apparent: there is a predictable pattern to this escalation. The book uses a variety of examples to demonstrate this pattern across a range of organizations and industries  and offers a toolkit to help guide the reader in resolving people problems at work. The toolkit focuses not on changing others  but on changing how we interact with othersour own behavior is the most powerful force for change that we have. The ostrich remains the symbol of those of us who foolishly ignore our problems while hoping that they will magically disappear. By identifying this \"ostrich effect\"  the reader is empowered to re-frame and neutralize its impact.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":45648263020597,"sku":"ByrdShop_1138023515","price":45.76,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781138023512.jpg?v=1781714507","url":"https:\/\/atxbooks.com\/products\/the-ostrich-effect-9781138023512","provider":"ATX Books","version":"1.0","type":"link"}