{"product_id":"the-toyota-way-to-service-excellence-lean-transformation-in-service-organizations","title":"The Toyota Way to Service Excellence: Lean Transformation in Service Organizations","description":"\u003cp\u003eThe worlds bestselling Lean expert shows service-based organizations how to go Lean  gain value  and get resultsThe Toyota Way. A must-read for service professionals of every level  this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive  manager  consultant  or frontline worker who deals with customers every day  youll learn how take advantage of all Lean has to offer.  With this book as your guide  youll gain a clear understanding of Lean and discover the principles  practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services  streamline your operations  and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries  including healthcare  insurance  financial services  and telecommunications  illustrate that Lean principles and practices work as well in services as they do in manufacturing. Drawn from original research and real-world examples  The Toyota Way to Service Excellence will help you make the leap to Lean.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":44946691096629,"sku":"ByrdShop_1259641104","price":46.52,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9781259641107_84c9e44e-d562-40ca-be98-fb2066ec5006.jpg?v=1772137147","url":"https:\/\/atxbooks.com\/products\/the-toyota-way-to-service-excellence-lean-transformation-in-service-organizations","provider":"ATX Books","version":"1.0","type":"link"}