{"product_id":"useful-usable-desirable-applying-user-experience-design-to-your-library","title":"Useful  Usable  Desirable: Applying User Experience Design to Your Library","description":"\u003cp\u003eUseful  useable  desirable: like three legs of a stool  if your library is missing the mark on any one of these its bound to wobble. Every decision you make affects how people experience your library. In this useful primer  user experience (UX) librarians Schmidt and Etches identify 19 crucial touchpoints such as the library website  email  furniture  parking lot  events  and newsletters. They explain why each is important to your librarys members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff  anyone concerned with how members experience your library will benefit from this books Coverage of the eight principles of library UX design  explaining how they can guide you to better serve your librarys members Advice on simple  structured ways to evaluate and improve aspects such as physical space  service points  policies and customer service  signage and wayfinding  online presence  and using the library Scorecard system for self evaluation  which includes methods for determining how much time  effort  and skill will be involved in getting optimum performance Easy to dip into as the need arises  this book points the way towards ensuring that your library is a welcoming space for everyone.\u003c\/p\u003e","brand":"My Store","offers":[{"title":"Default Title","offer_id":44977415946293,"sku":"ByrdShop_0838912265","price":51.22,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0627\/8139\/0901\/files\/9780838912263.jpg?v=1770735301","url":"https:\/\/atxbooks.com\/products\/useful-usable-desirable-applying-user-experience-design-to-your-library","provider":"ATX Books","version":"1.0","type":"link"}