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A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition

paperback – March 26, 2012
by Beisse, Fred
$29.83 USD
$29.83 USD
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ISBN-13: 9781133187820 ISBN-10: 113318782X
Publisher
Cengage Learning
Binding
paperback
Published
March 26, 2012
Weight
2.3 lbs
Dimensions
22.90×3.20×18.40 cm

About this book

A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition by Beisse, Fred. paperback edition. ISBN: 9781133187820.

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisses A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a clients specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.