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A Guide to Computer User Support for Help Desk and Support Specialists

Paperback – September 23, 2014
by Beisse, Fred
$117.17 USD
$117.17 USD
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ISBN-13: 9781285852683 ISBN-10: 1285852680
Publisher
Cengage Learning
Binding
Paperback
Published
September 23, 2014
Weight
2.3 lbs
Dimensions
22.90×2.50×19.10 cm

About this book

A Guide to Computer User Support for Help Desk and Support Specialists by Beisse, Fred. Paperback edition. ISBN: 9781285852683.

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisses A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a clients specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.