A Practitioner's Guide to Operations Excellence (Back to Basics)

A Practitioner's Guide to Operations Excellence (Back to Basics) by Sutton, Douglas. paperback edition. ISBN: 9780578075433.

Operations excellence is the single most important factor in reaching the next level of operational performance. Whether a team leader, a small-business owner, or a veteran operations professional, Back to Basics will equip you with the tools and strategies you need to begin your journey toward operations excellence. After each discussion, four true-to-life cases illustrate how common problems encountered at every level of operations can be overcome through application of the techniques learned in the preceding chapter. Original.