Analysis for Improving Performance: Tools for Diagnosing Organizations & Documenting Workplace Expertise (The Berrett-Koehler Organizational Performance Series)

About this book

Corporations spend millions of dollars on performance improvement employee training and development work system redesign and other organizational improvement efforts. Much of this money is wasted because the preliminary analysis and diagnosis has not been done to link these programs to an organizations real business needs goals and processes. The truth is that in order for any performance improvement effortto add value to the organization deep analysis is required. Analysis for Improving Performance details a systematic approach for doing the rigorous preparatory analysis that is vital to shaping and developing successful performance improvement efforts. Richard A. Swansons methods enable program developers and managers to define clear objectives assess existing systems and missions analyze worker knowledge and expertise define desired performance and evaluation standards and develop a performance improvement plan that will meet the desired performance goals. This new edition has been extensively revised throughout and presents expanded concepts and updated cases as well as a new chapter on documenting and improving work processes and documenting process-referenced tasks. Written for take-charge managers performance improvement specialists and workers wanting to improve their organizations Analysis for Improving Performance provides real-world knowledge tools examples graphics and exercises aimed at developing your expertise in diagnosing organizational performance and documenting workplace expertisethe keys to long-term organizational success. In short it is a complete guide to ensuring that the time money and effort you invest in organizational development are well spent.