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Assertiveness at Work : A Practical Guide to Handling Awkward Situations

paperback – January 1, 1999
by Back, Ken
$60.10 USD
$60.10 USD
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ISBN-13: 9780077095338 ISBN-10: 0077095332
Publisher
McGraw-Hill Education
Binding
paperback
Published
January 1, 1999
Weight
0.8 lbs
Dimensions
22.90×1.50×15.00 cm

About this book

Assertiveness at Work : A Practical Guide to Handling Awkward Situations by Back, Ken. paperback edition. ISBN: 9780077095338.

This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.