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Call Center Forecasting and Scheduling : The Best of Call Center Management Review

paperback – October 1, 2001
by Brad Cleveland
$27.40 USD
$27.40 USD
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ISBN-13: 9780965909365 ISBN-10: 0965909360
Publisher
Call Center Press (October 1, 2001)
Binding
paperback
Published
October 1, 2001
Weight
0.7 lbs
Dimensions
0.00×0.00×0.00 cm

About this book

Call Center Forecasting and Scheduling : The Best of Call Center Management Review by Brad Cleveland. paperback edition. ISBN: 9780965909365.

Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management. Originally published in the pages of Call Center Management Review, these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles. 104 pages, paperback, more than 35 charts and graphs.