Call Center Leadership: Mastering the Big 5
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January 1, 2008
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ISBN-13: 9781598795691
ISBN-10: 1598795694
About this book
Call Center Leadership: Mastering the Big 5 by Tom Calvert. paperback edition. ISBN: 9781598795691.
Helps sales and service professionals at any level improve their performance and the skills of those around them. Authors show how attention to detail and a commitment to quality can help any call center lift its operations to a higher level.
