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Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience

Paperback – August 19, 2019
by Cleveland, Brad
$52.66 USD
$52.66 USD
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ISBN-13: 9780985461133 ISBN-10: 0985461136
Publisher
LINGKU
Binding
Paperback
Published
August 19, 2019
Weight
0.2 lbs
Dimensions
22.90×2.90×15.20 cm

About this book

Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience by Cleveland, Brad. Paperback edition. ISBN: 9780985461133.

Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!