Convention Management and Service

Name: Convention Management and Service
Brand: Educational Institute of the American Hotel Motel Assoc
SKU: ByrdShop_0866125086
Price: 74.97 USD
Availability: InStock

paperback – August 25, 2016

by James R. Abbey

$74.97 USD

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ISBN-13: 9780866125086 ISBN-10: 0866125086

Publisher

Educational Institute of the American Hotel Motel Assoc

Binding

paperback

Published

August 25, 2016

Weight

2.6 lbs

Dimensions

6.90×5.10×25.40 cm

About this book

Convention Management and Service by James R. Abbey. paperback edition. ISBN: 9780866125086.

The ninth edition includes discussions of the impact of technology, both as a tool for sales and service, and as a desired amenity for meeting and convention groups. This edition also looks at changing demographics, in particular Millennials; and the increasing influence of meeting planners on a hotels sales and servicing strategies. The textbook includes two new sidebar features, "More Online" and "Worth Watching," which encourage students to further explore the books content online through articles, white papers, videos, and educational resources. The book also includes "Industry Profiles" and "Best Practices" boxes to inspire readers.