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Crowning The Customer

hardcover – January 1, 1992
by Quinn, Feargal
$26.65 USD
$26.65 USD
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ISBN-13: 9780962480829 ISBN-10: 0962480827
Publisher
Brand: Raphel Marketing
Binding
hardcover
Published
January 1, 1992
Weight
0.7 lbs
Dimensions
22.90×1.90×14.60 cm

About this book

Crowning The Customer by Quinn, Feargal. hardcover edition. ISBN: 9780962480829.

What can the owner of an Irish supermarket chain teach anyone about customer service? is the opening sentence in Feargals best-seller. Obviously he can teach them a lot. More than 25,000 copies sold! First to owners and managers then reordered for the staff. Feargal lists the basics for successful service including Listening, The Boomerang Principle and People Power. Read how focus groups are only one of eight listening channels, why you should abolish your head office, the power of the smile and much more.