Customer Service in Tourism and Hospitality

Name: Customer Service in Tourism and Hospitality
Brand: Goodfellow Publishers
SKU: ByrdShop_1911396463
Price: 37.62 USD
Availability: InStock

paperback – September 30, 2017

by Simon Hudson

$37.62 USD

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ISBN-13: 9781911396468 ISBN-10: 1911396463

Publisher

Goodfellow Publishers

Binding

paperback

Published

September 30, 2017

Weight

1.5 lbs

Dimensions

6.90×17.80×25.40 cm

About this book

Customer Service in Tourism and Hospitality by Simon Hudson. paperback edition. ISBN: 9781911396468.

A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.