Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations (Jossey-Bass Conflict Resolution Series)

Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations (Jossey-Bass Conflict Resolution Series) by Costantino, Cathy A.. hardcover edition. ISBN: 9780787901622.

Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needntbe so costly or counter-productive. This book presents a clear,step-by-step approach for developing conflict management systemswithin any organization that anticipate the inevitability ofconflict and deal with it in a effecient, cost-effective way. Theauthors, both promiment experts in the field, present a structuredprocess for assessing conflict management programs in order toimprove them or to implement new ones. As such, this book serves asan excellent resource for organization development and humanresource professionals and consultants interested in proactivelytackling the business concerns that conflict brings.