Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth about Soft Skills in the Workplace

Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth about Soft Skills in the Workplace by Gardenswartz, Lee. hardcover edition. ISBN: 9780891062554.

Whether working across time zones from here to Dubai or encountering differences with teammates in the next office, anger and frustration are easy to come by when others dont do things our way, follow directions, or respond the way we think they should. And when emotions manage our relationships with others—especially in the workplace—conflict, disengagement, and low morale result. Emotional Intelligence for Managing Results in a Diverse World offers managers, supervisors, and team leaders alike a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones, and create a healthier workplace and more effective organizations.