Exam Room Communication for Veterinarians: The Science and Art of Conversing with Clients

Exam Room Communication for Veterinarians: The Science and Art of Conversing with Clients by Jon Klingborg DVM DPNAP. paperback edition. ISBN: 9781583261644.

Studies show that excellent exam room communication skills build rapport with clients, improve compliance, and reduce the risk of liability. This insightful new guide helps you improve communication by understanding the different ways you and your clients gather and process information in the exam room and use it to make decisions. Using scientifically validated personality type studies, the author introduces the FALE-SAFE communication system which will help you enhance your client relationships, build client loyalty, and ultimately enhance your job satisfaction and bottom line. The guide covers these and other vital topics: - Overview of veterinary communication principles -Understanding cognitive and social styles -Self-assessment cognitive and social styles test -Style-to-style communication tips -A system for connecting with all communication styles -Burnout self-test