How to Handle Tough Situations at Work: A Manager's Guide to over 100 Testing Situations

How to Handle Tough Situations at Work: A Manager's Guide to over 100 Testing Situations by Jay, Ros. paperback edition. ISBN: 9780273656036.

Every manager encounters difficult situations on a daily basis. And thats fair enough: dealing with tricky people issues, analysis of options and sound decision making are part of a managers job. But every once in a while, something crops up that you havent encountered before, or that really puts you between a rock and a hard place. And its you who has to deal with it. Maybe you have no idea what to do. Or, maybe you just dont know whether to trust your gut instincts. Perhaps theres nobody you feel you can ask - or want to ask. Thats when a difficult situation becomes tough. Whatever the tough situation you face at work, this is the book to provide sound and rational advice on what to do, and how to help you tackle those really testing management dilemmas.