Institutionalization of Usability: A Step-By-Step Guide

About this book

"Some argue the big advances in our impact on design and usability will come from better methods. Some argue they will come from earlier involvement in the development process. The biggest impact however will come as more and more companies realize the benefits of user-centered design and embrace it. Eric offers a practical road map to get there."Arnie Lund Director of Design and Usability Microsoft Corporation "This book is a great how-to manual for people who want to bring the benefits of improved usability to their companies. Its thorough yet still accessible for the smart businessperson. Ive been working with user-centered design for almost 20 years and I found myself circling tips and tricks."Harley Manning Research Director Forrester Research "This book should be required reading for all executive champions of change. It does an excellent job in laying the foundation for incorporating usability engineering concepts and best practices into corporations. Business success in the new economy will greatly depend on instituting the changes in design methods and thinking that are so clearly and simply put forth in this very practical and useful book."Ed Israelski Program ManagerHuman Factors Abbott Laboratories "For those of us who have evangelized usability for so many years we finally have a book that offers meaningful insights that can only come from years of practical experience in the real world. Here is a wonderful guide for all who wish to make usability a way of life for their companies."Felica Selenko Principal Technical Staff Member AT&T "Dr. Schaffers mantra is that the main differentiator for companies of the future will be the ability to build practical useful usable and satisfying applications and sites. This is a book that provides the road map necessary to allow your organization to achieve these goals." Colin Hynes Director of Site Usability Staples Inc. "Erics methodology helped RBC Royal Banks online banking complete a new user interface and provided a blueprint for making usable designs a routine part of our development process. The site became successful in making money saving money and increasing customer satisfactionevidencing the effectiveness of his approach."Carolyn Burke Senior Manager e-Commerce and Payments Strategy RBC Royal Bank of Canada "If youre tasked with bringing usability to a large organization this book is for you (and your boss). Informed by years of case studies and consulting experience Eric provides the long view clearly describing what to expect what to avoid and how to succeed in establishing user-centered principles at your company."Pat Malecek User Experience Manager AVP CUA A.G. Edwards & Sons Inc. "Usability issues are a key challenge for user-interface development of increasingly complex products and services. This book provides much-needed insights to help managers achieve their key objectives and to develop more successful solutions."Aaron Marcus President Aaron Marcus and Associates At one time computer hardware was the key differentiator in information technologywhat gave an organization its competitive edge. Then as hardware prices fell software took center stage. Today software has become a broadly shared commodity and a new differentiator has emergedusability. Applications including Web sites are usable if they are practical useful easy to work with and satisfying. Usability is now the factor likeliest to give an organization a distinct advantage. Institutionalization of Usability shows how to make user-centered design and development a routine practice within an enterprise. Other excellent books explain precisely how to make software usable; this book builds on that foundation and focuses instead on how to get usability recognized and incorporated into an organizations values and culture. Based on author Eric Schaffers extensive experience the book provides a solid methodology for institutionalizing usability guiding readers step by step with practical advice on topics like organizational change milestones toolsets infrastructure and staffing requirements needed to achieve fully mature usability engineering. Learn how to: Educate your organization about the importance of usability Hire and coordinate usability staff and consultants Plan the standards design and implementation phases Retrofit a method that has added user-centered activities Recruit participants for usability interviews and testing Select the right staff and project to showcaseby timeline user impact and visibility Evangelize train and mentor staff and support the community Whether you are an executive leading the institutionalization process a manager supporting the transition or an engineer working on usability issues Institutionalization of Usability will help you to build usability into your software practices.