Leadership and Management in the Hospitality Industry

About this book

This textbook shows managers how to improve their leadership abilities and develop an understanding of high-performance teams and employee empowerment. Readers will gain an understanding of diversity and cultural change. Practical information prepares them to put management tools into action to enhance service and boost business. This edition includes a chapter on ethics. Robert H. Woods Ph.D. CHRE University of Nevada Las Vegas and Judy Z. King President Quality Management Services 2010 11 Chapters Softbound For more information and special industry and academic pricing please contact the AHLEI sales team.