Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter)

Lessons in Service from Charlie Trotter (Lessons from Charlie Trotter) by Lawler, Edmund. hardcover edition. ISBN: 9781580083157.

In the second book in the Lessons from Charlie Trotter series, the lauded chef shares his strategies for success in this guide on how to give the ultimate dining experience. As winner of the James Beard Foundations Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be Americas finest restaurant. But its not just about food in this renowned Chicago hot spot. Its about a subtle relationship between food, wine, ambiance, and service—a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotters unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, preservice meetings, and an obsessive pursuit of excellence—Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business, your customers will keep coming back again and again. • Charlie Trotters was nominated for the James Beard Foundations 2001 Outstanding Service Award, and the restaurant received the Beard Foundations Best Restaurant in America Award in 2000. • Charlie Trotters books have sold over 300,000 copies.