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Management: Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card)

hardcover – May 21, 2007
by Plunkett, Warren R.
$36.33 USD
$36.33 USD
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ISBN-13: 9780324423013 ISBN-10: 0324423012
Publisher
South-Western
Binding
hardcover
Published
May 21, 2007
Weight
3.4 lbs
Dimensions
26.70×3.20×21.00 cm

About this book

Management: Meeting and Exceeding Customer Expectations (with InfoTrac & Xtra Printed Access Card) by Plunkett, Warren R.. hardcover edition. ISBN: 9780324423013.

MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.