Managing Business & Professional Communication

About this book

Business and Professional Communication engages the reader with the most current strategies needed to effectively manage workplace communication challenges. Noted as a complete text matching the unique demands of the workplace environment to student competencies Business and Professional Communication surpasses the coverage of traditional communication books by addressing the recent surveys of expected workplace competencies: exhibiting leadership; managing organizational culture; listening interpersonal communication style differences and conflict; dealing with difficult people; improving diversity and intercultural communication; business writing; interviewing; selling; and negotiating successfully. Business and Professional Communication not only prepares the reader for relevant informative and persuasive public presentations in the workplace but also prepares them for managing cultural diversity sales customer-service audits briefings/reports team-building using social media and technology and other communication proficiencies vital for success in the modern workplace.