Managing Conflict through Communication (3rd Edition)

Managing Conflict through Communication (3rd Edition) by Abigail, Ruth Anna. paperback edition. ISBN: 9780205458806.

With a strong theoretical and research base, Managing Conflict Through Communication provides the most complete coverage of the study of conflict available on the market. Each chapter builds on the previous to help the reader better understand and deal effectively with conflict. The extensive use of narratives and case studies make the material accessible and interesting. Practical applications of concepts through discussion questions and exercises throughout the book provide a basis for group discussion.