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Managing Customers as Investments: The Strategic Value of Customers in the Long Run (paperback)

paperback – January 19, 2005
by Lehmann, Donald
$28.96 USD
$28.96 USD
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ISBN-13: 9780132161619 ISBN-10: 0132161613
Publisher
FT Publishing
Binding
paperback
Published
January 19, 2005
Weight
0.7 lbs
Dimensions
22.90×1.70×15.40 cm

About this book

Managing Customers as Investments: The Strategic Value of Customers in the Long Run (paperback) by Lehmann, Donald. paperback edition. ISBN: 9780132161619.

Whats a customer really worth? Can you find out, without endlesslycomplex modeling? And once you know, what should you do with thatknowledge? Managing Your Customers as Investments has the answers.Youll learn simple ways to get reliable customer value information--ina form you can use. Youll discover how to use it to measure marketingeffectiveness, generate improvements throughout the entire customerrelationship lifecycle, and improve decision-making. Everyone tells youto manage your business around customers. This book gives you the toolsto do it.