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Managing Front Office Operations

paperback – March 28, 2017
by Ph.D.
$77.01 USD
$77.01 USD
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ISBN-13: 9780866125505 ISBN-10: 0866125507
Publisher
Educational Institute of the American Hotel Motel Assoc
Binding
paperback
Published
March 28, 2017
Weight
1.8 lbs
Dimensions
27.90×5.10×25.40 cm

About this book

Managing Front Office Operations by Ph.D.. paperback edition. ISBN: 9780866125505.

the tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.