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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

Name: Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
Brand: Wiley
SKU: ByrdShop_0471752940
Price: 41.55 USD
Availability: InStock

hardcover – October 6, 2006

by Baker, Ronald J.

$41.55 USD

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ISBN-13: 9780471752943 ISBN-10: 0471752940

Publisher

Wiley

Binding

hardcover

Published

October 6, 2006

Weight

0.9 lbs

Dimensions

23.00×2.00×16.20 cm

About this book

Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) by Baker, Ronald J.. hardcover edition. ISBN: 9780471752943.

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your companys profits by working smarter, this is the book for you.