Salesforce.com For Dummies

About this book

Ready to start solving business challenges with CRM (Customer Relationship Management) software? Interested in the latest enhancements and updates to Salesforce.com? Salesforce.com For Dummies 3rd Edition has just what you need! Salesforce.com is like an assistant for your sales customer service and marketing efforts one that never takes a day off and never asks for a raise. Because its an Internet service you sign up and log in through a browser and its immediately available. Salesforce.com For Dummies 3rd Edition shows you how to choose the right edition of Salesforce.com and then how to use it to: Prospect manage accounts develop contacts and calculate forecasts Manage your customers and your teams and close more business Analyze migrate and maintain your data Track and resolve customer service issues Generate and pursue more sales leads and boost your revenue Use Salesforce with Google AdWords and manage your Internet marketing Integrate Salesforce.com with ERP applications for greater value Make sales data available to sales reps managers and executives Follow the sales process from lead to close and see how to maximize your productivity You already know how competitive business is today so theres no time to lose! Salesforce.com For Dummies 3rd Edition gets you going with this all-important CRM technology right away. Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.